Who is Walnut Telecom?

Our Mission

To provide value for our clients through extensive support, impartial consulting and strong relationships while offering telecom solutions that are beneficial for our clients.

Our Philosophy

Discovery, planning, negotiation, implementation and management for complex voice and data solutions for our clients.

Our Relationships

Maintaining an outstanding relationship with our clients is critical to our success; the majority of our business comes from referrals.

Walnut Telecom Group specializes in providing telecom consulting solutions for small, medium, large and enterprise businesses.

Who we are...

Walnut Telecom Group is a direct channel partner with many carriers that allow us to provide pricing, support, billing for our clients.  Because Walnut Telecom Group does not technically “work” for a carrier, it can represent multiple carriers and therefore can maintain a “consultative” approach to the way we work with our customers.  Our only real concern is that the solution is the right one for the needs of the customer.

What we do...

Walnut Telecom Group is a Telecommunication Solution Consulting Firm who focuses on the supplying voice and data telecom solutions to its clients.  Our process starts with the discovery of the applications and goals of our clients to determine the best solution and recommendations based upon those needs.  We have extensive experience in complex network solutions for voice, data, VoIP, audio and web conferencing, managed solutions, disaster recovery, and hosting solutions.  Our direct relationships with carriers, service providers and technology companies create a beneficial relationship for our clients.

 

How we help companies...

Walnut Telecom Group’s focus is in line with what our customers are trying to do, which is to cut costs and create efficiencies.  Direct carrier sales team’s get paid on a one time basis for each sale, their focus is to sell you something so they can meet their quota and keep their job.  They are not compensated on an ongoing basis for the management of the account unless there continues to be a new sale made. Once the sell is made, there is a snapshot of the total revenue associated for that sale. The sales person can only be compensated if that revenue continues to grow.  If the revenue is written down because the pricing needs to be adjusted, the sales team takes a big hit to their compensation. Sales people are not driven to lower pricing which puts them in direct conflict with what customers are so often trying to do. The old adage… sales people’s behavior is driven by their compensation plan is so true. This is why you see a lot of energy around a new sales team trying to win “new business” but not the same energy level around incumbent sales teams trying to “maintain” business.  Walnut Telecom Group is compensated on a residual basis to keep you a happy customer so this revenue stream does not go away.

The only resource I need…

“As an IT consultant, I am focused on worrying about how my clients’ data network services are working, and cannot always keep abreast of current telecom trends and offerings. When I have a client who needs to introduce, add or change telecom services, I will always call Chris immediately–with no exceptions! Over the years, I have come to the conclusion that he is the only resource I need when it comes to finding the right telecom services at the right price for my clients. As a result, I no longer waste my, or my clients’, time trying to find the right telecom solutions, and I am able to deliver even greater value because of his services. He provides some of the best after-the-install support and provider support access I have experienced in the industry. Since adopting Walnut Telecom Group as my only go-to telecom consultant, my client satisfaction surveys have improved considerably.”

Ryan Ploger, IT Consultant

Consistently brings the best solution…

"I have worked with Chris for the past six years and he has served as our telecom partner and coordinated many significant changes for this organization over those years.  He helped us managed and reduce multiple vendor contracts as well as bring better choices for new or replacement services from the marketplace.  On several occasions, Chris has also made sure that our new services were installed and in good working order; he has run interference for us with slow or non-responsive vendors and made sure that we were getting the support we needed from our telecom vendors.  It is has been a pleasure to work with Chris and I truly value his depth of industry knowledge and commitment to consistently bring the best solution that he can to our organization."

Gayle Giguere, CIO for Republic Financial Corporation

A true consultant…

“CVI Digital Solutions has used the services of Chris Iovane and Walnut Telecom for many years.  We continue to go back to Chris whenever the need arises because of his service and support we have received over the years.  Chris’s knowledge of the expanding technologies in the telecom industry has helped our organization to make the right decisions when is comes to our voice and data technologies.  I would recommend the services of Walnut Telecom to any business looking for a true consultant for their communications needs.”

Scott Real, President, CVI Digital Solutions

A “bump-free” process…

“Walnut Telecom Group has helped connect us with all of our phone and cabling vendors. Chris has helped smooth out all of the bumps along the way.”

Kim Bittner, COO for The Solomon Foundation

They worked miracles for us…

“I would highly recommend Walnut Telecom Group to anyone who is looking for a phone partner. Chris was instrumental in getting a phone hook-up in a complicated environment within a very limited window of time. They say it pays to know someone in the business and I am so glad that I know Chris. He was able to accomplish things that I could never have been able to do on my own. Chris was responsive to my crazy anxiety attacks regarding securing the necessary internet services. He would call and email me back at all hours. Next time, I will believe it when Chris says not to worry. Bottom-line: They worked miracles for us and I will definitely call them with my next installation. Thanks, Chris. “

Bobbie Bolinger, Hacienda Colorado/Elways Steak Restaurant

A pleasure to work with…

“I have known Chris for years and worked with him in several companies I have worked at. In our latest capacities I have recommended Chris to clients without hesitation – He is honest and delivers both product and services to my clients without question. I value his involvement and I increase my own standing with my clients when I recommend him. It is a pleasure to work with Chris and my pleasure to let others know they are in good company when using Chris' services.”

Mike Massaro, President for Massaro Enterprises

Solutions that met our goals…

“Having Walnut Telecom Group provide their expertise in determining the solutions that would meet our goals was extremely valuable”

Drew Wolfe, President of Smartwire