Why choose Walnut?
Walnut Telecom Group was founded on the belief that by focusing on providing a superior customer experience, this will create a long lasting customer relationship.
Many telecom companies are extremely focused on sales and marketing but lack the necessary back office and support resources. Because of this, we have seen some companies have an unfavorable experience with outages, downtime, billing and support issues.
At Walnut Telecom Group, our goal is to become an extension of a company’s IT and Telecom departments to help eliminate these issues. We start by conducting a thorough analysis of the applications and goals of an organization. Our next step is to carefully research service providers to determine the best solution and provide the best pricing to our clients. We then assist our clients in the negotiation of contracts, terms and conditions, as well as compiling the order details to submit to the carrier. The next step is the coordination of the implementation with the carrier, the IT vendor/dept, and the voice vendor/dept to ensure everyone is on the same page for the test/turnup of the circuit(s).
Our support resources after the sale, implementation and turnup are also another reason to utilize Walnut Telecom. We act on the customers’ behalf to escalate trouble tickets for outages and service interruptions to ensure that trouble tickets are being handled by the carriers.
After the 1st Bill is issued, we also review this with our client to ensure billing accuracy and work with the carrier on dispute resolution. We work with the carrier if they need to issue credits for any inaccurate billing.
We realize that our clients’ voice and data communications are critical for them to operate their businesses. This is why many companies have chosen Walnut Telecom Group to provide voice and data telecom solutions for their companies.
Want to talk about your telecom needs?
Just fill out the form below and we’ll get in touch with you ASAP: